Deleting your data – Facebook, Messenger, Instagram and WhatsApp

This page explains how to ask CarVinsight LLC ("CarVinsight") to delete the data we received when you messaged our Facebook Page on Messenger, our Instagram account (@carvinsight) by Direct message, or our WhatsApp number (+36 70 622 9933).

What data this covers

  • your Page-scoped ID (Messenger PSID, Instagram-scoped ID) or WhatsApp phone number,
  • your public profile name and picture, if Meta provides them,
  • the text of your messages and our replies, attachments and timestamps,
  • conversation handling data (for example which FAQ you chose, whether we handed you over to a staff member).

We do not ask for or accept registration plates or VINs in chat. If you sent one anyway, we delete it too.

How to request deletion

Email privacy@carvinsight.eu with the subject "Data deletion – Meta" and tell us:

  1. which channel you used (Messenger, Instagram or WhatsApp),
  2. your Facebook or Instagram profile name, or your WhatsApp phone number,
  3. if possible, the approximate date of the conversation.

You can also ask in the same conversation where you messaged us (for example: "Please delete my data"). A staff member, not the chatbot, will log your request.

If you write from a different account or number than the one you used to message us, we may send a short confirmation message to that channel to verify that the request comes from you.

Deadline and confirmation

Deletion requests are handled by our finance and operations lead. Business hours: Monday–Friday 8:00–18:00 (Hungarian time, CET/CEST).

  • We confirm receipt within 3 business days.
  • We complete the deletion without undue delay and at the latest within 30 days of receiving your request, and confirm it by email or in the same channel. Under the GDPR the one-month period may be extended by two further months where necessary; we will tell you in advance if so.
  • The confirmation includes a reference number you can use to check the status of your request.

What we cannot delete

  • If the conversation led to a contract, order, invoice or complaint, we keep the data needed for it until the legal and claims retention period ends (see section 10 of the Hungarian privacy notice); the confirmation will tell you what we kept.
  • Messages may also remain in Meta's own systems (Facebook, Messenger, Instagram, WhatsApp) and on your device. We cannot delete those; see Meta's privacy policies (facebook.com/privacy/policy, whatsapp.com/legal/privacy-policy-eea). You can delete the conversation in your own app.
  • Removing a CarVinsight-related app or access in your Facebook settings does not by itself delete the conversation we hold; please contact us as described above.

More information

Privacy notice: https://www.carvinsight.eu/en/privacy/ (full Hungarian version: https://www.carvinsight.eu/hu/adatkezelesi-tajekoztato/).

Controller: CarVinsight LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA. EU representative and contact: privacy@carvinsight.eu.